Refund Policy
Last updated: 10 September 2026
This policy explains when a Drift Fund challenge fee can be refunded and how to request it. It applies to every purchase made on our website, whatever the payment method. It forms part of our Terms of Service.
1. What you are paying for
A challenge fee is a one-time payment for immediate access to a simulated trading evaluation on our platform. It is not a deposit, an investment, or a subscription, and nothing is charged again afterwards. The service is delivered in full the moment your account is issued, which normally happens within seconds of the payment being confirmed.
2. When a fee is not refundable
Because the service is delivered instantly and in full, a challenge fee is not refundable once your account has been issued. This includes accounts that have not yet been traded, accounts that were closed by the trading rules, and requests based on a change in your personal circumstances. Buying a challenge means accepting the published rules; a breach of those rules is not a ground for a refund.
3. When we do refund
We refund the full amount, without discussion, in these cases: you were charged twice for the same order; your payment was received but no account was issued and we cannot issue it; or a technical failure on our side made the account unusable and we cannot repair it. In each case write to [email protected] within 14 days of the payment with the order or account number and the payment reference.
Where the consumer-protection law of your country gives you refund rights that cannot be waived, those rights apply in addition to this policy.
4. How refunds are paid
Refunds go back to the original payment method. Card payments are refunded to the same card through the payment provider, usually within 5 to 10 business days depending on your bank. Cryptocurrency payments are refunded to the wallet the payment came from, in the same coin and network. We do not pay refunds to a different account or person.
5. Card disputes
If something looks wrong with a charge, contact us first at [email protected]. We answer within one business day and resolve genuine billing errors directly. Every purchase produces a timestamped activation record and a confirmation email, which we use as proof of delivery if a dispute is raised with a card issuer.
6. Contact
Refund requests and billing questions: [email protected], or from your trader portal.
Drift Fund is a brand operated by Drift Holding Ltd, a company registered in Saint Lucia under registration number 2026-00466. Registered office: Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia. Contact: [email protected].